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Browse our guides and tutorials to get the most out of togetha. Find answers to common questions, troubleshoot issues, and learn best practices.
Set up your account and start managing your first property in minutes.
Learn how to collect rent, manage arrears, and automate payment reminders.
Handle repair requests, manage contractors, and track maintenance history.
Manage leases, renewals, joint tenancies, and tenant referencing.
Track certificates, store documents, and stay on top of regulatory deadlines.
Solutions for common issues you might encounter while using the platform.
All articles
Browse all 33 documentation articles
Getting started with Togetha
Create your account, log in, and find your way around the dashboard.
Getting StartedHow to invite team members
Invite colleagues, set permissions, and manage access to your organisation.
Getting StartedReset your password
Use forgot password to receive a reset link and set a new password.
Rent CollectionHow to log expenses and manage finance
Record expenses, track payouts, and keep on top of your property finances.
Rent CollectionHow to record and track payments
Log rent payments, mark them as paid or unpaid, and use rent chase if needed.
MaintenanceHow to manage contacts and contractors
Add contacts such as contractors and vendors for maintenance and other tasks.
MaintenanceHow to manage maintenance requests
Create, view, and update maintenance requests for your properties.
Tenancy ManagementHow to add a property
Add your first property and optional units so you can create leases and track maintenance.
Tenancy ManagementHow to e-sign leases and documents
Send leases and other documents for electronic signature using Docuseal.
Tenancy ManagementUnderstanding the tenant portal
What tenants see, the pending tenancy booking form flow, and how they pay rent, submit maintenance, and view documents.
Compliance & DocumentsCompliance overview
What compliance documents are, where they live, and how expiry and the calendar work.
Compliance & DocumentsHow to add and manage compliance documents
Upload or link compliance certificates to a property and set expiry dates.
Compliance & DocumentsUsing the Vault for documents
Store and find leases, photos, compliance docs, and tenant or property documents in one place.
TroubleshootingTroubleshooting: Booking form not showing or not submitting
Tenant can't see the booking form, is stuck on a step, or submission fails.
TroubleshootingTroubleshooting: Can't log in
What to do if you can't sign in, see an error, or are redirected to the wrong place.
TroubleshootingTroubleshooting: Document or photo upload fails
Uploads fail, wrong file type, or documents not appearing where expected.
TroubleshootingTroubleshooting: E-sign link not working or expired
Signing link won't open, says expired, or document not received after signing.
TroubleshootingTroubleshooting: Payment not showing or wrong status
Rent payment not appearing, marked unpaid by mistake, or export/report issues.
TroubleshootingTroubleshooting: Team invite or join not working
Invite not received, join link expired, or new member can't see the right pages.
Getting startedAdd-ons and billing
View and purchase add-ons from the catalog, and see how they appear in your subscription or billing.
Getting startedDashboard home
What the dashboard home page shows: stats, recent activity, and quick links.
ManageExpired or ending tenancies
What to do when a lease has expired, archive it, or handle expired-but-active tenancies.
ManageHow to amend or extend a lease
Update lease terms, add a co-tenant, or extend the end date using amend or append.
Getting startedHow to get support
Contact support from the app and where to find help.
ManageHow to manage landlords (agencies)
Add and manage landlord or agency records when your organisation works with multiple landlords.
FinanceHow to use rent chase
Send reminder emails to tenants who are behind on rent, in bulk or for selected payments.
Getting startedNotifications
What notifications you receive and how to view and manage them.
Getting startedPlans and limits
What counts toward your plan limits and where to see usage (properties, tenancies, storage, e-sign).
ManageSales overview (sales organisations)
Create and manage sales, track buyers and documents, and use sales payments if your org is set up for sales.
Tenancy processTenancy process: what landlords and agencies see
Create a tenancy (e-lease or manual), track the booking form, approve applications, and monitor signing and deposit.
Tenancy processTenancy process: what tenants see
Complete your account details (booking form), await approval if needed, sign the agreement, pay the deposit, and complete your application.
Tenancy processUnderstanding referencing
How referencing fits into the tenancy process and what landlords and tenants see.
PlannerUsing the Planner (tasks and calendar)
Create tasks, manage task lists, and use the calendar for viewings, compliance, and lease events.
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