Troubleshooting: Payment not showing or wrong status

Rent payment not appearing, marked unpaid by mistake, or export/report issues.

Last updated 20 February 2025

Payment not in the list – Use Finance → Payments and check filters (month, year, lease, status). Ensure the payment was created for the correct lease and period.
Marked unpaid by mistake – Open the payment and change the status to Paid; enter or correct the payment date if required.
Tenant says they paid – Verify outside the app (bank transfer, card payment). If confirmed, create or edit the payment and mark it as paid with the correct date.
Rent chase sent by mistake – Rent chase sends reminder emails. There’s no “undo”; you can note the payment as paid so future chases don’t include it.
Export or report missing data – Ensure date range and filters include the relevant leases and payment types.