Troubleshooting: Team invite or join not working

Invite not received, join link expired, or new member can't see the right pages.

Last updated 20 February 2025

Invitee didn't receive the email – Ask them to check spam/junk. Confirm the email address is correct and send the invite again from Teams.
Join link expired – Invite links are valid for a limited time. Send a new invite from Teams so they get a fresh link (`/auth/join-team`).
Already have an account – If the invitee already has a Togetha account, they should use Join team with that account so the new organisation is linked to their profile.
Can't see dashboard or certain pages – Page access is controlled by permissions. Edit the team member’s permissions in Teams and ensure the relevant pages (e.g. Manage, Finance, Vault) are enabled for their role.
Wrong team or organisation – If the user has multiple teams, they need to switch team (team selector in the app) to see the right organisation’s data.