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Troubleshooting
Solutions for common issues you might encounter while using the platform.
Articles in this category
Troubleshooting: Booking form not showing or not submitting
Tenant can't see the booking form, is stuck on a step, or submission fails.
Updated 20 February 2025Troubleshooting: Can't log in
What to do if you can't sign in, see an error, or are redirected to the wrong place.
Updated 20 February 2025Troubleshooting: Document or photo upload fails
Uploads fail, wrong file type, or documents not appearing where expected.
Updated 20 February 2025Troubleshooting: E-sign link not working or expired
Signing link won't open, says expired, or document not received after signing.
Updated 20 February 2025Troubleshooting: Payment not showing or wrong status
Rent payment not appearing, marked unpaid by mistake, or export/report issues.
Updated 20 February 2025Troubleshooting: Team invite or join not working
Invite not received, join link expired, or new member can't see the right pages.
Updated 20 February 2025