The New Renter Information Standards: What Landlords Must Provide, and How to Make It Easy

The Renters’ Rights Act, effective 1 May 2026, introduces clearer expectations for the information landlords must give tenants. Providing the right details upfront reduces confusion, prevents disputes, and strengthens trust. This guide explains exactly what to provide, why it matters, and how to make the process simple for landlords and letting agents.

Why Clear Information Matters

Tenants who receive clear, complete information at the start of a tenancy are less likely to make complaints or misunderstand their responsibilities. Clear communication also protects landlords and agents, providing evidence that information was delivered properly. A structured, accessible approach benefits everyone.

Key Information Landlords Must Provide

Property Details

Include a full description of the property, including number of rooms, shared spaces, utilities, and any limitations. Accurate details prevent disputes about what tenants can expect.

Tenancy Terms

Outline the tenancy length, rent amount, payment schedule, and notice periods. Clarify any conditions or restrictions, such as pet policies or parking arrangements.

Repair and Maintenance Process

Explain how tenants report repairs, how quickly you will respond, and what to do in emergencies. Providing timelines and contacts upfront avoids misunderstandings. If you are a togetha customer, you have a comprehensive maintenance feature included in your platform as standard, with automatic time stamps, should you need them for audit purposes in future.

Safety Certificates and Compliance

Provide copies of gas safety, electrical safety, smoke alarm, and carbon monoxide detector certificates. Highlight any scheduled inspections or servicing obligations.

Contact Details

Give clear contact information for landlords, agents, or maintenance teams. Tenants should know exactly who to contact for different situations.

How to Make It Simple

*Create a Tenant Welcome Pack*

A single, organised pack ensures all information is in one place. It can be digital or printed, but digital is easier to update and store. If you are a togetha customer, the below is all included in your platform as standard, securely stored and audit-ready.

Suggested Contents:

* Tenancy agreement and key clauses summary

* Safety certificates

* Repair reporting instructions

* Contact information

* Move-in and move-out checklist

Use Plain Language

Avoid legal jargon. Short sentences and bullet points make information easy to read and understand.

Keep a Record of Delivery

If you're a togetha customer, everything is automatically time stamped, should you need it for any future potential disputes. If you're managing everything manually, it's essential to document when and how you gave the information to tenants. This supports compliance and protects landlords in case of disputes.

Tips for Agents Managing Multiple Properties

* Standardise the welcome pack template across all properties.

* Keep one digital folder per tenancy containing all information.

* Automate sending the welcome pack on move-in day.

* Use checklists to ensure nothing is missed.

Benefits for Landlords and Tenants

Using togetha as your property management platform gives you peace of mind, automatically audit-ready records, time saving, and revenue optimisation, all in one easy-to-use platform. If you're relying on more manual methods, you still get the benefits, providing you remember all the elements and keep meticulous records.

Benefits:

* Reduces unnecessary disputes

* Builds trust with tenants

* Demonstrates professionalism and compliance

* Makes inspections, repairs, and renewals smoother

Getting Started This Week

* Audit your current tenant information packs.

* Identify missing certificates, processes, or contact details.

* Create or update a single template for all properties (included as standard on togetha).

* Deliver the pack digitally or in print to incoming tenants (automatic with togetha).

* Log delivery for your records (automatic with togetha).

Providing clear, organised, and accurate information is one of the easiest ways to comply with the new rules while creating a better experience for tenants. A simple, well-structured welcome pack saves time, prevents disputes, and sets the tone for a smooth tenancy.

If you're ready to move your property management to a more efficient, compliance-led approach, book a demo of togetha today and see how we can help you stay ahead of everything.